If you are having a problem with one of our Windows digital products, we may ask you for a Direct X Dialog file to help troubleshoot the problem.
Please find the steps below to make this file:
Step 1) In Windows OS please click on "Start".
Step 2) Click "Run".
Step 3) Type in "DxDiag" and click "OK".
Step 4) Check through the tabs and perform all tests.
Step 5) Click "Save All Information..." and save the text file to a location of your choice.